Shipping and Return

Shipping Information

We ship via Aramex and DHL from our fulfillment center in Dubai. 

United Arab Emirates : Most packages are delivered within 1-3 business days.

GCC countries: Typically orders are delivered within 1-5 days depending on location. Please note that for orders placed for GCC countries additional taxes may apply. These will be calculated during the checkout. 

For United Arab Emirates the delivery is FREE for orders over DHS 170.

For other GCC countries the delivery is FREE for orders over DHS 1,000.

 

Return and Exchange Information

Detailed Information

Merchandise can be returned for a full refund within 30 days of the purchase date. If sending back an item for a refund within the 30 day policy, please ship everything that you received in your initial purchase to receive full refund. 

Items eligible for exchange under our manufacturer warranty may be returned within 12 months. Details of our Manufacturer Warranty can be found here: 

These warranties only apply to purchases made from one of the authorized retailers listed below as of January 1, 2017. We periodically update this list:

  • skullshaver.ae
  • skullshaver.eu
  • skullshaver.co.uk
  • skullshaver.fr
  • skullshaver.de
  • skullshaver.com
  • Amazon.co.uk
  • Amazon.fr
  • Amazon.de
  • Amazon.es
  • Amazon.it
  • Amazon.pl
  • Amazon.se
  • Amazon.nl
  • Amazon.com.tr

 

To initiate the return process of the item which you wish to return, you can contact us cs@skullshaver.ae, we will inform our courier to pick up the item from your doorstep within 2 to 3 working days.
Once your item is received for a refund, it will take 3-5 business days for us to resolve your return back to your original method of purchase.

The company covers the shipping expenses for an exchange/refund within the first year (after the purchase date) only. Items returned past the time frames outlined above may be rejected for a refund or exchange by our customer service. Shipping and handling charges for returned merchandise are non-refundable, unless we have made a shipping error on our part.

If sending back an electric shaver for repair or exchange, please ONLY send back your shaver handle (unless instructed otherwise). The shaver handle is the motor/battery which powers the unit. We do NOT need you to send back shaver blades ,rinse stands, travel cases ,charger or any other accessories you have received. LEVEL UP FZCO is not responsible for these items if they are sent in. We are replacing the shaver handle/motor/battery only which is covered under warranty.

Shaver blades and accessories are not covered.

If exchanging, please allow an additional 5-7 business days to receive your item back once our warehouse receives it.

 

 

Quick Troubleshooting

If your shaver will not turn on, please try removing the blade (pull blade and shaver body apart and they will seperate). If the unit turns on without the blades attached, the blade is jammed and needs to be replaced. Replacement blades are available here:

 

Bald Eagle & Butterfly Blade Removal

 

Pitbull Shaver Blade Removal

If you have never removed the shaver head before, the retaining springs can be very tight and it may take more force than you would expect to separate the shaver head from the body/handle.

 

Add On and Bundled Products Policy:

  • If an add-on or Bundled Item is purchased as part of a bundle, and other bundle items are returned but the add on Item is not returned, the refund given will be adjusted to account for the full retail value of the add on or bundled Item that is kept.

  • For example, a customer buys a Pitbull Shaver for AED 957.38 and adds on a Beast Clipper for discounted price of AED 4.31. The order total is AED 961.69. The customer decides to keep the Bundled Beast Clipper and return the Pitbull Shaver. The Beast Clipper has a a normal retail price of AED 261.07 and the refund will be adjusted as if the customer simply purchased a retail Beast Clipper. In this case, the customer will receive a refund of AED 700.62 (961.69 -261.07= 700.62). If the customer returns both, they will receive a full refund of AED 961.69.

 

Overview of Our Process

1) If your item is still not working correctly after following our troubleshooting guide, or you are returning an item for a refund, please contact us via email: cs@skullshaver.ae

2) Once your Return Authorization  is completed, it will be reviewed within two business days.

3) If your return authorization is approved, we will send you an email with an RMA number and detailed instructions including how, what, and where to ship your item. 

4) If we need additional information, we will contact you.

5) If you do not receive a response within 2 business days, please check your spam folder.